Returns
Our customer’s satisfaction with purchases from our website is of utmost importance to us at Jamie London and we offer a 30 day return/refund period subject to the terms and conditions outlined below.
If for any reason you are not satisfied with your purchase, please contact us by email (info@jamielondon.com) so that we can try to find a solution.
To be eligible for a return, your item must be unused, not have been personalised (see below) and in the same condition that you received it. It must also be in the original packaging.
Personalised jewellery (hand stamping/engraving etc): Personalised jewellery is not covered by the Distance Selling Regulations or this returns policy and cannot be returned or exchanged so please ensure that any information you enter for the personalisation is correct at the time of order. What is entered in the order is what we will personalise onto your item regardless of spelling or grammatical errors or conventions as these may have been requested by you deliberately.
Changes to personalisation after an order is placed are not possible unless we have not begun processing your order.
If you are returning items because they are unwanted or you want to exchange them we are unable to refund the postage cost and you will need to pay for both the return and additional postage costs for us to ship a replacement to you.
Faulty goods: In the unlikely event that you receive damaged/faulty goods we will replace them or refund in full (including the original postage charge) or arrange for the item to be repaired at our cost. Again, please get in touch with us prior to returning any item to us so we can authorise your return.
To complete your return, we require a receipt or proof of purchase to be included with your returned item.
We strongly recommend using Royal Mail Recorded Delivery whenever returning goods in the UK and similar signed for services for international returns. Please always arrange proof of posting (available free of cost at post office counters) when returning goods. We accept no responsibility for items lost in transit when being returned to us by you.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return qualifies for a refund (if requested), then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 days.
Our refund policy lasts 30 days from date of delivery to you and you must return any authorised orders for exchange or refund within this 30 day period. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Late or missing refunds (if applicable)
If you haven’t received a refund after we have confirmed it has been processed for you, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@jamielondon.com
To return your product (once you have notified us as per the terms above), you should mail your product to:
Jamie London, The Studio, 12 Holmdale Gardens, London NW4 2LX, UK
Your statutory rights are not affected by these terms.